REFUND & RETURN POLICY
Last Updated: December 7, 2025
This Refund & Return Policy explains when buyers are eligible to receive a refund for their purchase on our Platform. By using our marketplace, you agree to follow this policy.
1. Digital Goods Only (No Physical Returns)
Our Platform deals with digital goods and services, so:
No physical returns are required.
All refund requests are reviewed based on delivery, proof, and product accuracy.
2. When Refunds Are Eligible
A buyer may receive a refund ONLY in the following situations:
2.1. Seller Failed to Deliver
Refund is granted if:
The seller does not deliver the item within the promised delivery time.
The seller goes offline and does not respond.
2.2. Product Not as Described
Refund is granted if the delivered item:
Is different from the product listing.
Has missing features that were promised.
Is fake, invalid, or unusable.
2.3. Login Credentials Not Working
For account-related products:
If login details are invalid or do not work.
If the buyer cannot access the account even after seller assistance.
2.4. Account Recalled / Recovered
If the delivered account is taken back by the original owner within the warranty period, a refund may be issued after investigation.
3. When Refunds Are NOT Eligible
Refunds will not be provided if:
3.1. Buyer Changes Mind
“No longer need it” or “accidental purchase” is not a valid reason.
3.2. Buyer Misuse
Refund not granted if the buyer:
Violates game rules
Misuses the account
Causes the account to get banned
Shares account publicly
3.3. Seller Delivered Correctly
If the seller delivers:
Correct item
Valid credentials
Full description as promised
Then no refund is applicable.
3.4. External Communication
If buyer and seller trade outside the Platform (WhatsApp, Telegram, etc.):
No refund
No protection
Order may be closed automatically
4. Evidence Required for Refund
To process refunds smoothly, buyers must provide:
Clear explanation of the issue
Screenshots or screen recordings
Chat proof
Login attempt proof (for accounts)
Lack of valid proof may result in rejection.
5. Refund Time & Method
Approved refunds are processed back to the buyer’s Platform Wallet balance.
Wallet balance can be used for future purchases.
Withdrawal of refunded balance follows our Withdrawal Policy.
6. Seller Responsibilities in Refund Cases
Sellers must:
Cooperate with Support
Provide delivery proof
Assist during disputes
Not delay the resolution
Failure to cooperate may result in penalties or account action.
7. Platform Final Decision
All disputes are reviewed by our Support Team.
The Platform’s decision is final and binding.
Refunds are issued only after investigation is complete.
8. Policy Updates
We may update this Refund Policy at any time.
Continued use of the Platform means acceptance of new terms.
9. Contact Information
For refund-related concerns, contact us:
Email: support@avixz.com
WhatsApp: +92 0322 1649351